FAQS

Shipping & Handling

Click & Collect

Click & Collect Orders can be picked up at our boutique in Paddington, Brisbane during our trading hours.

We aim to have your Click & Collect Order ready within 5 hours.

You will receive an email notifying you that your order is ready.

Please ensure to have your email and order number ready to present to staff, making the transaction as seamless as possible for you!

If someone else is collecting on your behalf, please notify our team so we can note their name. They must have photo ID for collection.

Processing Times

Once your order is placed, we aim to ship your order out within 2 business days. If you select express before 12pm, we aim to ship your order out that afternoon. If after, we ship the next day.

Kindly be aware that, once an order is confirmed, it is not possible to cancel the order.

Delivery Timelines

Standard shipping in Australia is between 3-8 business days. Express Shipping is between 1-4 days (excluding processing times).

Standard International Shipping is between 10-25 business days.

Please see our Shipping Page for more information regarding delivery timeframes for national and international deliveries.

If you need your order before a certain time, please contact our team to inform them and we will try our best to dispatch your order as soon as possible.

We DO NOT ship to PO Boxes.

We DO NOT ship fragrances.

We do not post on weekends, public holidays and after hours.

Courier Information

We ship all of our orders (national and International) with Australia Post.

All of our deliveries require Signature Upon Delivery for the safety of your goods.

Your AusPost tracking number will be listed in your Confirmation Email once we have dispatched your item.

Please track your item via the link so you know when it will arrive.

Once your order is collected by our courier, we are unable to change or cancel your delivery. Please get in contact with Australia Post directly should you have any inquires.

Tracking Link

Shipping Costs

Australia Shipping Prices:

Standard Shipping: $15 AUD
Orders over $299 AUD automatically receive FREE shipping.

Express Shipping: $22 AUD

International Shipping: $45 AUD

Returns

General

Our return policy allows for requests within 7 business days of receiving your item. To qualify, the item must be unworn, unused, with tags, and in its original packaging.

Miss Henry offers exchanges and store credits only; sale items are not eligible.

Refunds are not available—only store credits and exchanges are offered unless the item is deemed faulty (approved once returned).

Kindly be advised that returns must be pre-notified by customers. Un-notified parcels cannot be accepted at our facility.

Store Credit

Please contact our team regarding your order, item, and reason for return. If you would like a store credit, please let our team know.

Once your order is received, we aim to issue your store credit within 2 business days. Your store credit will be the value of what you ordered; however, shipping costs will not be credited.

Your store credit will be valid for one year, from the date it is issued. It will be emailed to your email address provided. Please check your spam/junk inbox in case it has landed there.

If you have difficulty finding the email or code, please contact our team via email and we can assist you with the matter.

Your store credit can be used by entering the unique code (sent via email) into the 'Gift Voucher/Store Credit Code' at Checkout. Once entered, the amount will be deducted from your total amount.

Exchange

Please contact our team regarding your order, item, and reason for return. If you would like to exchange your item, please contact our team immediately so we can hold on to the item until your order is returned to us.

Once your returned order is received, we will process the exchange and aim to deliver your new order within 2 business days.

To exchange your order please follow the normal return process of notifying our team within 7 business days.

In Store Returns

Full priced items purchased in store may be returned for store credit or exchanged provided they are returned within 7 days of purchase and in the same condition in which they were bought including all tags and packaging (e.g, shoe boxes, garment or dust bags).

We do not offer a refund on in-store purchases.

Refunds

In the event of a return due to faults in compliance with our policy, your refund will be initiated to the original payment method within 2 business days of receiving your order.

Please be aware that the processing time for the refund to reflect in your account may take up to 5 business days, as it is subject to the payment providers and not within the control of Miss Henry Boutique. Upon issuance of the refund, you will promptly receive an email confirmation.

If a gift card was the initial form of payment, the card balance will be reinstated for future purchases.

Further Information

Trading Hours

Our trading hours are listed below:

Monday - Friday: 9 am - 5 pm
Saturday: 9 am - 4 pm
Sunday: 9:30am - 2pm

Public Holiday Hours will fit the Sunday trading hours, if open, but please see our social media (Instagram and Facebook) for further information. Or contact our team directly.

Sizing Questions

If you are unsure on what size to purchase, please look at the measurements provided on the product, as well as the model's measurements.

If you are still unsure, or the product doesn't have this information, please don't hesitate to contact our team. Please provide us with the item, your standard sizing and fit choice and we will try our best to recommend the perfect size for you!

Can't Find My Gift Card

Your Gift Card is issued via email. Sometimes emails containing Gift Cards go through to junk/spam or 'Promotions' folders so we recommend checking there.

If you can’t find it, please reach out via our contact form or email and our team can resend this to your inbox.

Please note that we cannot send your gift card to another email address as it is assigned to your customer profile.

Store Accessibility

For visitors to our Paddington boutique, please be informed that we offer parking situated behind our premises, including accessible disability/wheelchair parking.

Additionally, there are two entrances available; a side entrance with a ramp is provided for those who may encounter difficulty accessing the boutique via the front steps.

Preorder Items

We list many styles that are due to arrive within 30 days of launch.

Should you order a *PREORDER* style, please see the product description for expected delivery date, otherwise if not provided, please contact our team for the estimated arrival date.

We do not hold *PREORDER* items, if you wish to secure a piece, please place your order via our website or phone call.

If you have any questions regarding sizing of *PREORDER* pieces, call us on +61 7 3369 2555 to chat to our lovely team who can assist you with the matter and even place your order over the phone if you are collecting at our boutique.

Payment Methods

We accept all Credit Card and Debit Card Payments, in-store and online. As well as Apple Pay, Google Pay and Shop Pay.

We currently do not accept PayPal, or AfterPay online or in store.

You can use your Gift Card code in-store and online which is valid for 12 months of issuing.